Straight answers.

What does GitoTech do?

Three things, one team. Managed IT services: we run IT for small and mid-size businesses, with helpdesk, computers, network, and security on one monthly plan and a CTO included. AI automation and application development: the same engineers build AI that does real work inside those businesses, with AI agents that run processes, Microsoft Copilot set up so it is actually used, and custom AI applications built from scratch when nothing off the shelf fits. Technology products: business hardware, software, and licensing from our authorized partners, quoted at partner pricing.

Where are you, and where do you work?

We are headquartered at 120 Eagle Rock Avenue, Suite 155, East Hanover, NJ 07936, and we work with clients across the United States. Most of what we do is remote by design; when hands are needed on site, we arrange them.

How do I reach an actual person?

Call (973) 975-0229 and a person picks up during business hours. Email hello@gitotech.com, or book thirty minutes with an engineer at https://gitotech.com/talk. No slides, no pitch.

How does managed IT pricing work?

One monthly price for the plan, set by the size and shape of your environment: people, devices, sites, and security requirements. We do not publish a rate card because two businesses with the same headcount can need very different things, but we do publish the model, including what is in the plan and what is quoted separately. You get one number, in writing, within a business day of our conversation. Invoices are due on receipt; we do not offer payment plans.

Can I buy hardware and software through GitoTech?

Yes, by quote. We are an authorized partner for Microsoft, Dell, HP, Lenovo, Cisco, Cisco Meraki, Google, Palo Alto Networks, Okta, Poly, Nextiva, and WatchGuard. An engineer sizes the order, checks compatibility and licensing, and quotes current partner pricing. Managed-services clients get our best pricing as part of the relationship. We do not run an online store. Request a quote at https://gitotech.com/quote.

What does an AI engagement look like?

A thirty-minute conversation, then a short written read listing your top three candidate processes with a build estimate and a no-build alternative for each, then one automation in production, then a thirty-day check-in. Fixed phases with a written number before each one, and you own everything we build. Details at https://gitotech.com/ai-automation.

Do you build custom software and AI applications?

Yes. Application development is a core service, not a side offer. When nothing off the shelf fits, our engineers build the application from scratch: AI systems such as a medical AI scribe for outpatient therapy and a document chatbot that answers only from your files and cites the source, and line-of-business tools such as intake and follow-up workflows in Airtable. You own the code, the configuration, and the documentation. Start at https://gitotech.com/ai-automation or bring the idea to AI Office Hours with Mark at https://gitotech.com/ai-office-hours.

What happens to our data when you build AI for us?

It stays in your systems. Agents connect through accounts you control with only the access the task needs, every action is logged, and we document exactly what is sent to a model and what never leaves. Anything your policy says cannot leave your environment does not.

Do you only work with new clients who want everything?

No. Some clients start with a single automation, some with Copilot setup, some with managed IT alone. We also work alongside an in-house IT person and often make their life easier. The conversation is the same either way.

What is "CTO included"?

Every managed IT plan includes a quarterly review with a senior engineer who ran enterprise technology for Louis Vuitton and Tiffany & Co. and serves as CIO for a 65-location healthcare group. You get a roadmap, a budget you can plan against, and an honest list of things not worth doing yet.

Who do you work with?

Small, mid-size, and enterprise teams that depend on their technology and would rather not think about it. We know healthcare, professional services, retail, financial services, education, manufacturing, hospitality, and marketing best, but the common thread is the attitude, not the industry.

Are we locked in?

Agreements run month to month after an initial term we agree together. Everything we document and build belongs to you, so leaving is always possible. That is how we would want it if we were the client.

When was GitoTech founded?

GitoTech LLC was founded in 2014 in East Hanover, New Jersey. Before that, our founder ran enterprise technology for LVMH Fashion Group Americas and Tiffany & Co.

Do you publish anything?

Yes. Plain-English notes from the engineers on managed IT, security, Copilot, and AI automation, at https://gitotech.com/news.

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