IT that runs quietly.
Helpdesk, computers, network, and security on one monthly plan, run by engineers who answer the phone, with a CTO in the room when you need one. You focus on the business. We keep the technology out of your way.
One ticket, start to finish, the way it actually goes. A person picks up in minutes and the fix comes with a plain-English note.
- FD9:02Printer offline, patients waiting
- D9:03Picked up. On it, give me five.
- D9:05Print spooler stuck after last night’s update. Restarting it remotely.
- D9:07Printing again. Test page is on the tray. Blocking that update until the fix ships.
- FD9:07Perfect, thank you!
Four things we run, so you don't have to think about them.
Each one comes with real tooling behind it and a person accountable for it. Here is what that looks like day to day.
A person picks up.
Tickets by email, phone, or chat, tracked to resolution, with the fix explained in plain English. Your team gets help from engineers who already know your environment, not a script.
- Business-hours support included; after-hours by agreement
- Microsoft 365 and Google Workspace administration
- New-hire and departure checklists handled for you
- #18831M. ChenNew hire laptop, starts Monin progress
- #18829Front deskPrinter offline, Suite 2resolved
- #18826A. PatelMFA reset after new phoneresolved
- #18820NetworkPatch window Thu 9pmscheduled
Patched before you notice.
Every laptop and server enrolled, encrypted, backed up, and updated on a schedule you approve. Lifecycle planned years out, so replacements are a budget line, not a surprise.
- Windows and macOS, managed with Intune
- Backups tested by restoring them, not by hoping
- Hardware refreshed at partner pricing when it is time
- Laptops · Windows38/38
- Laptops · macOS11/11
- Servers3/4
- Network gear9/9
1 server waiting on maintenance window · Thu 9:00 pm
Wi-Fi that reaches the corner office.
Cloud-managed switches, access points, and firewalls we watch around the clock, with every site on one dashboard and documentation you own if we ever part ways.
- Cisco Meraki and WatchGuard, sized to your sites
- Backup internet failover where it matters
- Vendor escalation handled by us
Network · all sites
Meraki dashboard · live
The controls insurers and auditors ask for.
Multi-factor authentication everywhere, endpoint detection on every device, email filtering, and monitoring behind it all. Plus the written policies, so the questionnaire is a formality.
- Microsoft Security, Okta, Palo Alto Networks, SentinelOne
- Security awareness training for your team
- Cyber-insurance and compliance questionnaires answered with you
MFA enforced
100%
all 69 accounts
Endpoints protected
69/69
EDR reporting
Phish blocked
312
last 30 days
Backups verified
Today
restore test passed
Someone who has run technology for very large companies, thinking about yours.
Every plan includes a quarterly review with a senior engineer who ran enterprise technology for Louis Vuitton and Tiffany & Co. and serves as CIO for a 65-location healthcare group. You get a roadmap, a budget you can plan against, and an honest list of things not worth doing yet.
Quarterly review · sample agenda
- 01What broke, what we fixed, what we changed so it stays fixed
- 02Security posture and anything your insurer will ask about
- 03Hardware reaching end of life in the next 12 months, with costs
- 04Where AI could remove manual work, and where it should not
- 05The budget for next quarter, in writing
One monthly price. Here is what it covers, and what it doesn't.
We don't publish a rate card, because two businesses with the same headcount can need very different things. We do publish the model, so there are no surprises later.
In the monthly plan
- Helpdesk for every user, with a tracked ticket for everything
- Management, patching, encryption, and backup for every computer and server
- Monitoring and management of your network and firewalls
- Security tooling, policies, and awareness training
- A CTO: quarterly technology reviews, a roadmap, and a budget you can plan against
- Vendor management, licensing, and partner pricing on hardware and software
Quoted separately
- Project work such as an office move, a migration, or a new system rollout, scoped and quoted separately
- Hardware and software themselves, quoted at partner pricing
- AI automation and application builds, which run in fixed phases with their own quote
The things people ask before they call.
- How is the monthly price set?
- By the size and shape of your environment: how many people, devices, and sites, and what the security requirements are. We give you one number per month for the plan, in writing, after a thirty-minute conversation and a short look at your current setup.
- Do you publish a rate card?
- No, because two businesses with the same headcount can need very different things. What we do publish is the model: one monthly price, what is in it, what is not, and partner pricing on anything you buy through us. There are no payment plans; invoices are due on receipt.
- What happens to our existing IT provider or in-house person?
- We work alongside an in-house person happily and often make their life better. If you are leaving another provider, we handle the transition: documentation, credentials, and a cutover plan with no gap in coverage.
- Are we locked in?
- Agreements run month to month after an initial term we agree together. Everything we document and build belongs to you, so leaving is always possible, which is the way we would want it if we were the client.
- What does "CTO included" mean in practice?
- A senior engineer who has run technology for very large organizations sits down with you each quarter, looks at where the business is going, and tells you what to do about it in plain terms. Roadmap, budget, risks, and the list of things not worth doing yet.
Something else? Read the full FAQ or ask GitoBot.